360° End-to-End Service

Conduct joint research and development

1). Moteng will establish a professional team tailored to client needs;

2). Project collaboration is divided into two forms: team onboarding or technical division of labor;

3). Provide customers with multiple solutions for them to choose from;

4) Ownership of the collaborative results shall vest in the investor, with the other party entitled to use such results free of charge;

5) The duration of the joint R&D project shall be determined based on actual progress.

Professional Solutions

1). Moteng’s professional technical team has over 10 years of industry experience;

2). Based on the customer’s requirements, Moteng will arrange for qualified personnel to conduct an on-site inspection.

3) Propose problem-solving approaches based on the on-site conditions and deliver a solution within one week;

4) Both parties shall conduct cooperation on the premise of professionalism and with a results-oriented approach;

5) Upon completion of the project, Moteng will provide periodic after-sales service.

New product installation trial

1). Moteng commits to giving priority to existing customers for trial installations of new products, with payment due upon satisfaction.

2). Free installation services for new products, with ongoing monitoring of their performance;

3) Provide technical upgrades and free trials of new samples for customers’ legacy models;

4) For new customers, Moteng will provide a free trial of a small sample.

5) New-product trial services will be offered on an irregular basis, subject to Moteng’s announcements.

Technical Support and Training

1). Moten will conduct regular training sessions for its partner customers to help them gain a comprehensive understanding of the products and enhance their knowledge of product installation, operation, and maintenance.

2). Based on customer requirements, Moteng will assign technical personnel to provide professional technical support and assist customers in resolving any issues encountered during product use.

3) Conduct regular technical follow-up visits, share Moteng’s phased technical achievements, and help customers overcome technical barriers.

24-hour response mechanism

1). Moteng provides a 24-hour response mechanism to serve customers, promptly addressing and clarifying any questions they may have.

2) In accordance with the needs of domestic customers, Moteng’s professional service personnel will arrive on site within 24 hours to provide the corresponding services and resolve customer issues.

3) Within 72 hours after the service is completed, Moteng headquarters will conduct a telephone follow-up to solicit the customer’s feedback on this service.

On-site Service and Recycling

1). Moteng will provide on-site services for customers, including product installation, maintenance, and upkeep;

2) Provide value-added services such as technological upgrades and maintenance for customers’ legacy equipment to enhance the utilization rate of their units.

3) Moteng supports green and ecological development by leveraging technology to imbue products with new value, thereby effectively enhancing their overall utilization rate.

4) For the recovery of residual consumable materials, Moteng will provide harmless treatment services to help customers address their pain points.

Conduct joint research and development

1). Moteng will establish a professional team tailored to client needs;

2). Project collaboration is divided into two forms: team onboarding or technical division of labor;

3). Provide customers with multiple solutions for them to choose from;

4) Ownership of the collaborative results shall vest in the investor, with the other party entitled to use such results free of charge;

5) The duration of the joint R&D project shall be determined based on actual progress.

Professional Solutions

1). Moteng’s professional technical team has over 10 years of industry experience;

2). Based on the customer’s requirements, Moteng will arrange for qualified personnel to conduct an on-site inspection.

3) Propose problem-solving approaches based on the on-site conditions and deliver a solution within one week;

4) Both parties shall conduct cooperation on the premise of professionalism and with a results-oriented approach;

5) Upon completion of the project, Moteng will provide periodic after-sales service.

New product installation trial

1). Moteng commits to giving priority to existing customers for trial installations of new products, with payment due upon satisfaction.

2). Free installation services for new products, with ongoing monitoring of their performance;

3) Provide technical upgrades and free trials of new samples for customers’ legacy models;

4) For new customers, Moteng will provide a free trial of a small sample.

5) New-product trial services will be offered on an irregular basis, subject to Moteng’s announcements.

Technical Support and Training

1). Moten will conduct regular training sessions for its partner customers to help them gain a comprehensive understanding of the products and enhance their knowledge of product installation, operation, and maintenance.

2). Based on customer requirements, Moteng will assign technical personnel to provide professional technical support and assist customers in resolving any issues encountered during product use.

3) Conduct regular technical follow-up visits, share Moteng’s phased technical achievements, and help customers overcome technical barriers.

24-hour response mechanism

1). Moteng provides a 24-hour response mechanism to serve customers, promptly addressing and clarifying any questions they may have.

2) In accordance with the needs of domestic customers, Moteng’s professional service personnel will arrive on site within 24 hours to provide the corresponding services and resolve customer issues.

3) Within 72 hours after the service is completed, Moteng headquarters will conduct a telephone follow-up to solicit the customer’s feedback on this service.

On-site Service and Recycling

1). Moteng will provide on-site services for customers, including product installation, maintenance, and upkeep;

2) Provide value-added services such as technological upgrades and maintenance for customers’ legacy equipment to enhance the utilization rate of their units.

3) Moteng supports green and ecological development by leveraging technology to imbue products with new value, thereby effectively enhancing their overall utilization rate.

4) For the recovery of residual consumable materials, Moteng will provide harmless treatment services to help customers address their pain points.